Terms of Service

  • We understand how busy life can be! However to ensure we provide the best experience for our clients, we require 48 hours' notice for rescheduling or cancelling appointments.

    Late cancellations or no-shows without adequate notice will incur a fee, and any paid deposit along with rewards points and/or credits may be forfeited.

    If you have purchased a package, no reservation fee is needed. However, in the case of a late cancellation or no-show, one treatment will be deducted from your package for the missed appointment.

    We understand that emergencies, illness, and work issues can arise. If you face such circumstances, please inform us as soon as possible to cancel your appointment. Management reserves the right to apply exemptions at their discretion.

    Our cancellation policy applies to all clients. We understand that rescheduling may be necessary from time to time. However, if a client repeatedly reschedules their appointment (more than 3 times) without attending, they will be required to pay a non-refundable deposit of $100. Please note that any new appointments booked with this deposit will be final and cannot be canceled or rescheduled.

  • To secure an appointment we require credit card details or a non refundable booking deposit that is subtracted from total cost of treatment on the day. Your credit card will only be charged in the event of a late cancellation or no-show, the fee charged is either $100 or forfeiture of the deposit.
    Booking deposits are non refundable, if rescheduling occurs prior to 48 hours they are kept on file as a credit.

  • We adhere to a strict ‘no refund’ policy for goods and services. This policy also applies to medical procedures, including injectables, and dermal treatments.

    Please be aware that our treatments, services, and packages are non-transferable and cannot be exchanged for other treatments or services. Deposit fees are non-refundable but may be kept as credit in our system.

  • Treatment packages cannot be divided between multiple people or transferred to other services. All treatments, services, and service packages are non-transferable and non-refundable.

    Medical practitioners and technicians have the authority to determine the suitability of treatments and may refuse to provide treatment if it is deemed inappropriate. This decision is made at their sole discretion.

    Standard Dermal Packages include a series of treatments and are valid for 12 months from the date of purchase. These packages cannot be extended, and the validity period starts from the date of purchase.

    We require at least 48 hours' notice for any appointment cancellations. Failure to attend an appointment or notify us of a cancellation within 48 hours will result in the forfeiture of the prepaid package fee for that appointment

  • By purchasing or using a gift certificate, you agree to these Terms and Conditions. These terms may be updated without prior notice at the discretion of the issuing entity.

    Gift certificates can be redeemed for services or products up to the value indicated on the certificate. If a purchase exceeds the certificate’s value, the difference must be paid with an alternative form of payment. If the purchase is less than the certificate’s value, the remaining balance will be carried over for future use.

    To use a gift certificate for payment, you must present the physical or digital certificate at checkout. Gift certificates are not valid for use in online skincare stores.

    Certificates are non-transferable and may only be used by the original recipient or the person named on the certificate. They cannot be exchanged for cash, refunded, or used to purchase another certificate.

    Certificates should be treated as cash and are not replaceable if lost, stolen, or used without permission. The issuer is not responsible for lost or stolen certificates.

    Certificates are valid for three (3) years from the date of issue, unless otherwise stated on the certificate. After the expiry date, the certificate will no longer be valid and will not be accepted as payment.

    The expiry date of the certificate is clearly stated on the certificate. It is the bearer’s responsibility to use the certificate within the validity period. Expired certificates will not be reissued or refunded.

    Services or appointments booked with a certificate are subject to the standard reservation and cancellation policies of the issuing entity.

    The issuer reserves the right to amend these terms and conditions without prior notice

  • 1. Introduction

    We value our clients and are pleased to offer a Rewards Points and Referral Credits program to enhance your experience with us. This policy outlines the terms and conditions for earning and redeeming rewards points and referral credits.

    2. Rewards Points

    2.1 Earning Points

    • Clients earn rewards points for eligible purchases and services at our clinic. The number of points awarded is based on the amount spent or specific promotions in place at the time.

    • Points are credited to your account once the payment for the eligible service is completed.

    2.2 Redeeming Points

    • Rewards points can be redeemed for discounts on future treatments only. Points cannot be used to purchase products or exchanged for cash or gift certificates.

    2.3 Expiration

    • Rewards points expire 12 months from the date they are earned. Expired points cannot be reinstated or redeemed.

    2.4 Non-Transferable

    • Rewards points are non-transferable and may only be used by the account holder who earned them.

    2.5 Forfeiture

    • Points may be forfeited in the event of a no-show appointment or late cancellation, as per our cancellation policy.

    3. Referral Credits

    3.1 Earning Referral Credits

    • Clients receive referral credits when a new client, referred by the existing client, makes their first purchase or completes a service.

    3.2 Redeeming Referral Credits

    • Referral credits can be applied as a discount on future treatments only. They cannot be used to purchase products, exchanged for cash, or used to purchase gift certificates.

    3.3 Referral Process

    • To qualify for referral credits, the referred client must mention the referrer’s name or referral code at the time of their first visit or purchase.

    • The referrer will receive the referral credit only after the referred client’s payment has been processed.

    3.4 Expiration

    • Referral credits must be used within 6 months of issuance. Expired credits will not be reinstated.

    3.5 Forfeiture

    • Referral credits may be forfeited in the event of a no-show appointment or late cancellation, as per our cancellation policy.

    4. General Terms

    4.1 Policy Changes

    • We reserve the right to modify or terminate the Rewards Points and Referral Credits program at any time without prior notice.

    4.2 Abuse of Program

    • Any abuse or fraudulent activity related to the Rewards Points and Referral Credits program may result in the forfeiture of points or credits and may lead to suspension or termination of the client’s participation in the program.

    4.3 Contact

    • For questions regarding the Rewards Points and Referral Credits program, please contact our clinic's customer service team.

    5. Agreement

    By participating in the Rewards Points and Referral Credits program, you agree to abide by this policy and any modifications that may occur.

  • 1. Consultation Fees: All initial consultations are subject to a fixed fee, payable at the time of booking.

    2. Treatment Fees: Prices for treatments vary depending on the service and are subject to change without notice. Due to TGA regulations, prices for cosmetic injectables cannot be advertised and will only be disclosed during the consultation. A detailed price list for other treatments is available upon request.

    3. Deposit: A non-refundable deposit may be required to secure treatment appointments. This deposit will be deducted from the final treatment cost.

    4. Full Payment: All treatments must be paid in full on the day of service, unless a prior arrangement has been made.

    5. Refund Policy: No refunds are available for services rendered. This includes due to change of mind, adverse event or dissatisfaction.

    6. Package Deals: Discounts for bundled treatments or package deals are available but must be used within the specified time frame.

    7. Cancellations/No-shows: Cancellations made less than 48 hours before the appointment may incur a fee. No-shows may result in the loss of the deposit or a fee equivalent to the service booked.

    8. Payment Methods: We accept major credit cards, cash, and bank transfers. Financing options may be available for select treatments.

    9. Touch-ups: Touch-ups for cosmetic procedures may be provided during follow-up reviews. However, additional charges may apply as all treatments are customized to the individual’s desired outcome and budget as discussed during the treatment.

    10. Price Adjustments: Promotions and special offers are temporary and may be subject to additional terms. Prices for procedures can change at the discretion of the clinic, but clients will be informed of any updates prior to booking.

    By booking an appointment, you agree to these terms

  • Patient Responsibility and Informed Consent

    1. Voluntary Procedures: All treatments offered are elective and performed at the patient's own choice. Patients are under no obligation to proceed with any treatment and may decline or postpone services at any time.

    2. Informed Consent: Prior to treatment, patients will be provided with detailed information about the procedure, including potential risks and expected outcomes. It is the patient's responsibility to make an informed decision based on this information.

    3. Right to Refuse Treatment: The clinic reserves the right to refuse treatment to any patient at its discretion. This may occur if the treatment is deemed unsafe, inappropriate, or if the patient's expectations are unrealistic.

    4. Patient Responsibility: By consenting to treatment, the patient acknowledges that they are proceeding at their own risk and are responsible for any outcomes associated with the procedure. The clinic cannot guarantee specific results.

    5. Safety and Health: If the treating physician or medical staff believe that a treatment may pose a risk to the patient’s health or safety, they have the right to refuse or discontinue the procedure, even after initial consent has been given.

    6. Acceptance of Risk: By agreeing to undergo any treatment, the patient accepts full responsibility for any potential adverse events or outcomes. The patient agrees not to hold the practitioner, clinic, or any affiliated staff liable for any complications, side effects, or undesirable results arising from the treatment, as they have willingly accepted the associated risks.

    By proceeding with any treatment, the patient acknowledges that they understand and agree to these terms.

  • Separation of GP and Aesthetics Services: Dr. Lara Aesthetics is a separate service from Dr. Lara’s GP practice. All GP-related inquiries, including prescriptions, test results, and medical advice, must be directed through the medical centre and not through Dr. Lara Aesthetics. Any GP concerns (other than skin and its related concerns) cannot be addressed during aesthetic appointments at Dr Lara Aesthetics.

  • Communication Policy for Dr. Lara Aesthetics

    1. No Medical Advice via Social Media: We do not provide medical advice, treatment recommendations, or consultations through social media or messaging platforms. All medical inquiries must be addressed during formal consultations.

    2. Consultation Requirement for Treatment Advice: Any requests for treatment advice, prescription renewals, test results, or medical opinions must be made through a formal consultation. Dr Lara Aesthetics accepts consultation for skin and aesthetic services only. All general medical concerns can be made via Tintenbar Medical Centre

    3. No Responses to Social Media Requests: We strictly do not respond to any requests for medical advice or treatment information sent via social media. For medical concerns, please contact the clinic directly to schedule an appointment.

    4. Dr. Lara’s Social Media Accounts: Dr. Lara’s social media channels are for entertainment and advertisement purposes only. They are not suitable as a substitute for professional medical consultations or advice. Always book an appointment for personalised medical guidance.

    5. Confidentiality and Privacy: We value patient confidentiality. Please refrain from sharing personal medical information on public platforms. Any personal health queries should be discussed privately during an appointment.

    6. Emergency Situations: If you require urgent medical attention, please contact emergency services or visit the nearest hospital. Social media platforms are not monitored for urgent medical needs.

    This policy ensures the highest level of patient care and compliance with medical and professional boundaries.